Terms of Service

When you use Quota’s products or services, you are agreeing to these latest Terms of Service (“Terms”). Violation of these terms may, at our discretion, result in us terminating your account. We may update these Terms of Service at any time. If we make significant changes, we will notify users of those changes as far as it is reasonable to do so.

Definitions

“Company”, “we”, “our”, or “us” in any of our policies or terms, refers to Quota Inc.

“Services” refers to our websites and applications, including getquota.co, app.getquota.co, advance.getquota.co, utc.getquota.co and any product created and maintained by Quota Inc. That includes Quota, whether delivered within a web browser, desktop application, mobile application, or another format.

Finally, “you” or “your” refers to the people or organizations that own an account with one or more of our Services. We have a specific Account Ownership Policy for our products.

Account Terms

You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

We recommend all users set up two-factor authentication for added security wherever it is an option, including on the email address linked to their Quota account. As the email address linked to a Quota account is typically the weakest link in data security, we strongly recommend that before creating accounts in Quota that you define a strong email security policy with two-factor or multi-factor authentication.

In some of our Services, we may require or enforce additional two-factor or multi-factor authentication for enhanced data protection. In some third-party connected accounts two-factor or multi-factor authentication may be required or enforced - where it is not enforced but available, we strongly recommend that before connecting accounts in Quota that you adopt any available two-factor or multi-factor authentication policy.

You may not use the Services for any purpose outlined in our Use Restrictions Policy, and you may not permit any of your users to do so, either.

You are responsible for any activity that occurs under or related to your account, including any activity of any users in or related to your account.

You must be a human. Accounts registered by “bots” or other automated methods are not permitted without express permission.

Payments, Refunds and Plan Change Policy

For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will suspend your account and it will be inaccessible until you make payment. If your account has been suspended for a while, we will queue it up for auto-cancellation. See our Cancellation Policy for more details.

If you are upgrading from an existing subscription, we will charge your card the increased amount at the start of the next billing cycle. For other upgrades or downgrades within Quota, the new rate also starts from the next billing cycle.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. See our Restricted Purposes, Security and Billing Policy for more details. Otherwise, you are responsible for payment of all taxes, levies, or duties.

Refunds are applicable in the following circumstances:

There was a period of extended downtime or outage which rendered Quota unusable of which Quota was directly responsible - typically in this instance we’ll review the period of the downtime or outage and pro-rate a refund based on your monthly billing amount, or apply a credit for the coming billing period.

There was an increase or decrease in your Quota usage but it failed to reflect in your monthly billing amount - typically we’ll review the error and pro-rate a refund based on your actual usage, or apply a credit for the coming billing period.

You were charged for services which you did not subscribe to - typically we’ll review the issue and refund you the amount you were charged.

Refunds are not usually applicable in situations where Quota was underused for a period or where a User, designated by the primary Account Administrator, increases the monthly billing amount (eg by adding businesses or Services). Nor is Quota responsible for extended outages, downtime or failed authorisations with third-party applications and connections.

In these cases, the primary Account Administrator is responsible for maintaining the scope, health and general use of their subscription.

Cancellation and Termination

You are solely responsible for properly canceling your account. You can find instructions for how to cancel your account in our Support documentation. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always contact our Support team.

All of your identifiable data will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all identifiable data will be permanently deleted from active systems and logs. Within 60 days, all identifiable data will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Payments, Refunds and Plan Change Policy for more details.

We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any data in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the deletion of all data in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time, including, but not limited to violations of our Restricted Purposes, Security and Billing Policy.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

We intend to support our Services as far as it is possible and reasonable to do so. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services as far as it is reasonable to do so. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.

Sometimes we change the pricing structure for our products. When we do that, we tend to attempt to exempt existing customers from those changes or migrate them where possible. However, we may choose to change the prices for existing customers. If we do so, we will give at least one billing cycle notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis. We do not offer service-level agreements, but do take uptime of our applications seriously. We will attempt to notify you of known Service issues within our Products and Support documentation as far as it is reasonable to do so and provide timelines for resolutions, however those timelines are not binding.

We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. We’ll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted. Please refer to our Restricted Purposes, Security and Billing Policy for full details.

You agree that Quota Inc and its subsidiaries may process your data as described in our Privacy Policy and for no other purpose. On rare occasion, our staff may access your data for the following reasons:

To help you with support requests you make. We’ll ask for express consent before accessing your account and explain the access we require.

On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In very rare cases, we may have to look at a minimum amount of your personal account data to fix the issue.

To safeguard Quota. We’ll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.

To the extent required by applicable law. As a Canadian company with its main data infrastructure located in Canada, we only preserve or share customer data if compelled by a government authority with a legally binding order or proper request or in limited circumstances in the event of an emergency request.

If a non-Canadian authority approaches Quota for assistance, our default stance is to refuse unless the order has been approved by the Canadian government, which compels us to comply through procedures outlined in an established mutual legal assistance treaty or agreement mechanism.

If Quota is audited by a tax authority, we only share the bare minimum billing information needed to complete the audit.

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

Under the California Consumer Privacy Act (“CCPA”), Quota is a “service provider”, not a “business” or “third party”, with respect to your use of the Services. That means we process any data you share with us only for the purpose you signed up for and as described in these Terms, the Privacy Policy, and other policies. We do not retain, use, disclose, or sell any of that information for any other commercial purposes unless we have your explicit permission. Similarly, you agree to comply with your requirements under the CCPA and not use the Services in a way that violates the regulations.

These Terms incorporate the EU General Data Protection Regulation (“GDPR”) or United Kingdom General Data Protection Regulation (“UK GDPR”) and the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”).

Copyright and Content Ownership

All content uploaded onto the Services must comply with Canadian copyright law.

You give us a limited license to use the content uploaded by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.

We reserve the right (but not the obligation) in our sole discretion to refuse or remove any content or data that is available via the Service.

The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company.

You must request permission to use the Company’s logos or any Service logos for promotional or marketing purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Services Adaptations and API Terms

We may offer Application Program Interfaces (“API”s) for some of our Services from time to time. Any use of the APIs, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API.

Third parties may not access and employ APIs if the functionality is part of an application that remotely records, monitors, or reports a Service user’s activity, both inside and outside the applications, unless terms are agreed by the Company and any impacted users are notified and given the option to opt-in.

The Company, in its sole discretion, will determine if any integration service violates these terms. As an example, any third party that has built and deployed an integration for the purpose of remote user surveillance without agreed terms and without following our existing policies will be denied that integration.

Abuse or excessively frequent requests to the Services via the APIs may result in the temporary or permanent suspension of your account’s access to the APIs. The Company, in its sole discretion, will determine abuse or excessive usage of the APIs. If we need to suspend your account’s access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

Some third-party providers may choose to create integrations between our Services and theirs. We are not liable or accountable for any of these third-party integrations.

Liability

You agree that the Company is not liable to you, designated Users or to any third party for damages of any kind that result from the use of the Services or connection to the Services, in ability to access data, or unauthorized access of your data or account.

The Company is also not liable for damages of any kind related to actions of any third party that uses the Services, or any other consequences related to the Terms or Services.

If you have a question about any of these Terms, please contact our Support team at support@getquota.co.